O Order, where art thou?

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Shopping online is all fun and games until the order is placed and the nervous wait for the package begins. We know this because every week our customer support answers hundreds of queries on how to track orders. If you too have recently placed an order and are wondering about its whereabouts then keep reading.

Here is how you go about tracking your order on HomeShop18.com:

  1. from the My Account section (registered users only)
  2. via SMS (registered and guest users)
  3. from Track an Order page (registered and guest users)

From My Account

Sign into HomeShop18.com if you are a registered user. Once you are in, go to My Account > My Order History and you will see a list of your past and current orders along with a real-time status update of your pending order (pic below).

As and when the order is processed, the green tick-marks will proceed from Order Placed to Order Shipped and finally, Order Delivered. To make the most of your shopping, we suggest that you register on HomeShop18 so that you can post product reviews, get real-time order updates and check and submit tickets whenever you feel like it.

order status

Via SMS

If you are in a remote village where your only connection to modern technology is a mobile phone, then you can still check your HomeShop18 order status. Follow the instructions below and within minutes you will receive an SMS with the details of your order(s).

To track an order on your mobile, SMS hs18 status space order number to 51818.
To track a sub-order on your mobile, SMS hs18 status space sub order number to 51818.

From Track an Order page

Another hassle-free way to check your order status is the Track an Order page on the HomeShop18.com footer.

Enter your order ID and click on Go. Your next screen will be the status message update.

 

At HomeShop18, we love to spoil you for choice, be it for the range of products or ways to keep an eye on your order. In case you still have any questions, simply reach out for your phone and give us a call.

 

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